Assistant Operations and Maintenance Analyst

Profile

Description:
The University of Plymouth is seeking a Assistant Operations and Maintenance Analyst to join their Technology and Information Services (TIS) teams. TIS focuses on providing efficient IT services with a cloud-first approach, increasing digital capabilities for staff and students, and ensuring a seamless and edgeless end-to-end digital experience for all stakeholders. This is an exciting opportunity to be part of a progressive and innovative university located in a beautiful area with the potential to make a real impact. Under the direction of the Infrastructure Team Manager and as a member of the team, you will contribute to the delivery of a customer focused, cost effective and efficient IT operations and maintenance service. You will also monitor the status of production IT services, provide 1st line user support, carries out routine operational tasks and manages IT facilities. You will contribute to the delivery of an effective and flexible IT operations & maintenance service, offering support, training and guidance to team members as appropriate. You will process and issue information, correspondence and documentation in line with service needs. In addition to this, you will interface with customers, partners and stakeholders, provides advice, communicates changes and respond to enquiries and requests in an effective and timely manner and contributes to team work planning to meet the changing needs of the service. You must be able to collaborate with team members and peers across the University to exchange knowledge and achieve joint projects and objectives. You will carry out real-time reactive IT service monitoring, proactively correlates predictive events and trends, and logs incidents and problems, escalating as appropriate. You will also monitor data centres and other IT facilities, escalating issues as appropriate. Skills and experience required include; excellent numeracy, literacy and communication skills, good working knowledge/training of Microsoft Word/Excel/Outlook/PowerPoint and databases, relevant IT functional/professional qualifications are highly desirable. If you believe that you have the skills, experience, passion and energy required to deliver the very best in service management, please complete our online application form. CV's will not be accepted. Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role then please contact Sherron Nicholls: by email at **** Interviews are likely to take place week commencing Monday 2 October 2023 and you will be notified if you have been shortlisted or not. This is a part-time position working 20 hours per week on a permanent basis. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT Job Description
Region:
Location:
Plymouth
Salary:
£25,138 - £27,979 pro rata per annum - Grade 4
Package:
Part-Time, Permanent
Contractual hours:
20
Basis:
PR Permanent Parttime All Year ]]>
TIS focuses on providing efficient IT services with a cloud-first approach, increasing digital capabilities for staff and students, and ensuring a seamless and edgeless end-to-end digital experience for
all stakeholders.
This is an exciting opportunity to be part of a progressive and innovative university located in a beautiful area with the potential to make a real impact.
Under the direction of the Infrastructure Team Manager and as a member of the team, you will contribute to the delivery of a customer focused, cost effective and efficient IT operations and maintenance service. You will also monitor the status of production IT services, provide 1st line user support, carries out routine operational tasks and manages IT facilities.
You will contribute to the delivery of an effective and flexible IT operations & maintenance service, offering support, training and guidance to team members as appropriate. You will process and issue information, correspondence and documentation in line with service needs.
In addition to this, you will interface with customers, partners and stakeholders, provides advice, communicates changes and respond to enquiries and requests in an effective and timely manner and contributes to team work planning to meet the changing needs of the service.
You must be able to collaborate with team members and peers across the University to exchange knowledge and achieve joint projects and objectives. You will carry out real-time reactive IT service monitoring, proactively correlates predictive events and trends, and logs incidents and problems, escalating as appropriate. You will also monitor data centres and other IT facilities, escalating issues as appropriate.
Skills and experience required include; excellent numeracy, literacy and communication skills, good working knowledge/training of Microsoft Word/Excel/Outlook/PowerPoint and databases, relevant IT functional/professional qualifications are highly desirable.
If you believe that you have the skills, experience, passion and energy required to deliver the very best in service management, please complete our online application form. CV's will not be accepted.
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role then please contact Sherron Nicholls: by email at ****
Interviews are likely to take place week commencing Monday 2 October 2023 and you will be notified if you have been shortlisted or not.
This is a part-time position working 20 hours per week on a permanent basis.
Flexible working options including job share will be considered.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT
Job Description
A9718
£25,138 - £27,979 pro rata per annum - Grade 4
25138
25138
27979
Professional/Support Services
Wed, 20 Sep 2023 00:00:00 GMT
Plymouth
Part-Time, Permanent
20
PR Permanent Parttime All Year
Thu, 31 Aug 2023 00:00:00 GMT

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