Manager of Online Student Support- UM Western

Profile

Manager of Online Student Support

Department:

Student Success

Position:

Manager of Online Student Success

Wage:

$18.684 – $23.355

Union Affiliation:

FOCUS

Description

This position is responsible for managing Montana Western’s efforts to provide recruiting, onboarding, advising, and student success support for all online-only students It is a full time, 12-month, classified position reporting to the Director of Student Success. The position aids UMW Online-only students through one-on-one academic advising and career counseling. They work closely with the Director of Student Success, Academic Advising and TRiO Student Services offices, and Division Chairs. The position includes: strategic planning, budget tracking, publicizing services to the campus and outside resources, providing information regarding usage of program resources as well as data related to accreditation and graduation. They will be a member of a collaborative team dedicated to advising, supporting, counseling toward a career, and creatively maximizing student recruitment, retention, and success.

This employee provides direct administrative and academic support to Western’s Online-only students. They work in collaboration with faculty advisers, Division Chairs and the Director of Student Success to ensure effective student support with education plans, class registration and troubleshooting, as well as student advising for Western’s Online-only students. This position works 40 hr/wk, as well as occasional evenings and weekend days, when necessary.

Responsibilities

Maintain an Online Course Carousel registration/program curriculum model;

Conduct online campus-wide workshops related to student academic success;

Provide financial and usage data needed for grants and other funding sources;

Participate in summer and fall virtual registration (Bulldog Bound) and orientation programs for first year students;

Coordinate online-only recruiting;

Facilitate the onboarding process for online-only students;

Provide support and information to online-only students preparing for and throughout their educational programs;

Manage online-only advising, including initial creation of degree plans and subsequent coordination with faculty advisors;

Maintain excellent support through impeccable and ongoing communication with online-only students;

Identify and train university partners about online-only student support;

Track evaluation data for online-only students;

Communicate program requirements and curricular changes to online-only students;

Facilitate procedures and policies related to online-only UMW programs;

Guide compliance with accreditation standards, as well as MUS and UMW policies as they apply to online-only programs;

Coordinate support and remediation for students experiencing difficulties in online-only programs;

Work closely with university partners to create a seamless experience for online-only students;

As funding becomes available, oversee online student support budget;

As funding becomes available, serve as University Supervisor for student workers/peer mentors;

Support students in registering and preparing for online-only programs;

Assist in the development of UMW procedures and policies surrounding online-only programs;

Represent UMW with NC-SARA requirements.

Requirements

Bachelor’s degree in Education or related degree;

Excellent skills and experiences working in an online classroom environment;

Experience with student advising;

Able to pass a background check;

Experience with program management;

Demonstrated ability to work effectively with people;

Excellent interpersonal communication skills;

Excellent oral and written skills;

Excellent organizational skills;

Proficiency in using computers; spreadsheets, databases, and word processing software;

Ability to work independently;

Ability to manage multiple priorities and tasks.

Preferred

Master’s degree in a related field;

Experience working in higher education;

Experience building an online advising, scheduling, and academic support system;

Ability to problem solve quickly;

Ability to be flexible and responsive;

Committed to academic excellence, continuous improvement, equity, diversity, and inclusive practices;

Experience coordinating the responsibilities of a professional office;

Knowledge of best practices in online advising;

Experience working with undecided students, students transitioning from two-year to four-year degree programs or to the work-world, and graduating students

The University and Dillon Area

The University of Montana Western is a dynamic, innovative, undergraduate university with over 70 full-time faculty and over 1,200 students. It is located in Dillon, Montana in the scenic Rocky Mountains and has been awarded numerous top national rankings for delivering high quality, affordable education.

Montana Western is the only public four-year college in the nation offering

Experience One (X1),

experiential learning delivered on the block schedule. Class sizes are small and students take a single course at a time, three hours each day for 18 days, before moving on to the next course. Each course is four credits and four blocks are offered each semester. The block schedule facilitates field and lab work, undergraduate research, study travel, and interdisciplinary teaching. Montana Western’s faculty strongly believe in mentoring and inspiring students, and assisting them in the transition from university life to professional careers.

The University of Montana Western is an integral part of the Dillon Community. With a population of 5,000 people, Dillon is known for outstanding public schools, safe environments, recreational opportunities, and an excellent quality of life.

The University of Montana Western is an equal opportunity/affirmative action employer and encourages applications from qualified women, minorities, veterans and people with disabilities.

Criminal Background Investigation is required prior to the Offer of Employment

In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UMW may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UMW, as legally required (e.g., Form I-9).

Application

Review of applications will begin immediately, but will remain open until the position is filled.

A complete application Includes:

Letter of Interest

– addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.

Detailed Resume

– listing education and describing work experience.

Professional References

– names and contact information for three (3) professional references.

Job Location

Dillon, Montana, United States

Company info

The University of Montana
Website : https://www.umt.edu