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Job Details

IT Technical Associate - Senior Academic Technologist - College of Nursing Administration IT Job ID 114678

Company name
University of Illinois

Chicago, IL, United States

Employment Type

Healthcare, Nursing, It, Education

Posted on
Sep 04,2019

Valid Through
Dec 18,2019



Job Summary:

The College of Nursing is seeking an IT Technical Associate (Senior Academic Technologist) within the IT Administration unit.

This position is primarily responsible for supporting the academic technology installed in formal and informal learning environments, including integrated multimedia systems, simulation labs, computer stations, and web/video conferencing technologies. The focus for this position is on providing second-tier troubleshooting support for these systems, escalation of higher level incidents to respective responsible parties both internal and external, and associated task assignment and training for a student employee team. Additional duties include responsibility for routine preventative maintenance checks of supported systems installed in CON learning environments, following defined office processes and suggesting improvements for those processes, and providing various general services to the clients of the office.


Key Responsibilities / Duties:

Assist clients in using academic technologies, including integrated multimedia, simulation labs, computers and web/video conferencing systems, installed in learning environments.

Diagnose equipment problems with academic technology systems in department-supported facilities. Troubleshoot/escalate incidents and follow through until incidents and problems are resolved.

Participate in cross training exercises with coworkers to ensure all staff in office can provide a basic level of support for the various services managed by the team.

Assign and oversee tasks to student employees.

Participate in the development of associated documentation to ensure efficient service provision and support: internal knowledgebase of procedures for common requests/incidents, training guides, manuals, and how-to documents.

Participate in individual or group faculty development workshops in response to faculty needs.

Perform other related duties and participate in special projects as assigned.


Minimum Acceptable Qualifications Required:

Bachelor degree in Computer Science or closely related field of study

A minimum of 5 years progressively more responsible professional IT experience within Academic Technologies

which includes; demonstrated experience in designing, developing and delivering course-related instruction using technology solutions to support university faculty in teaching courses.

Demonstrated knowledge of the operation, troubleshooting, and maintenance of integrated multimedia systems (e.g. Crestron/AMX/Extroncontrolled audiovisual systems.

Preferred Qualifications:

InfoComm Certified Technology Specialist and/or CompTIA A certification is preferred.

Knowledge of AV technologies utilization in Education environment.

Knowledge of web/video conferencing solutions

Demonstrated knowledge of the operation, troubleshooting, and maintenance of integrated multimedia systems (e.g. Crestron/AMX/Extron-controlled audiovisual systems. This include include elements such as projectors, LCD displays, computers, speakers, scalers, digital signal processors, etc).

Demonstrated knowledge of Audio Visual integrations to meet various conferencing and teaching needs.

Skillful with troubleshooting common issues with AV systems such as Projectors, microphones etc.

Ability to explain and instruct others in the proper operation of media, computer, communication, audio, and video systems

Ability to effectively communicate and present concepts.

To Apply:

For fullest consideration, please complete an online application by clicking the Apply for Position

button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties and responsibilities for each position held.

A degree is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the Documents page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago

Recruitment and Staffing

Human Resources Building Room 109

715 S. Wood Street M/C 862

Chicago IL 60612


Please upload all valid certifications and transcripts within the document section of your online application.

All civil service positions require an exam. The exam for this position is a Credentials Assessment. You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information

You will not

be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted no later than 9/20/2019.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

Company info

University of Illinois
Website :

Company Profile
The University of Illinois at Chicago traces its origins to several private health colleges that were founded in Chicago during the 19th century. In the 20th century, new campuses were built in Chicago and later joined together to form a comprehensive learning community. In the last three decades, UIC has transformed itself into one of the top 60 research universities in the United States

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