Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Salt Lake City, UT
View more jobs in Utah
View Similar Jobs

Job Details

Education Consultant

Salt Lake City, UT, United States

Posted on
Feb 11, 2020

Apply for this job


Education ConsultantLocation: Salt Lake City, UT or Remote, USAThis position requires up to 75% travel The Education Consultant is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around **MEMBERS ONLY**SIGN UP NOW***. products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring **MEMBERS ONLY**SIGN UP NOW***. products based on best practices and customer requirements, coordinating inter-departmental activities within **MEMBERS ONLY**SIGN UP NOW***., tracking time and status within **MEMBERS ONLY**SIGN UP NOW***. systems, and other tasks related to the success of his or her engagement. The Education Consultant is also an organizational leader and is expected to serve as a mentor and coach for junior staff.As an Education Consultant, a Typical Day Might Include the Following:This position is responsible for consultative performance in all areas related to **MEMBERS ONLY**SIGN UP NOW***. solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.TECHNICALProvide Staff-level technical configuration and, in some cases, programming as required.Provide process, data and object modeling in a variety of application and database environments.Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.Provide technical architecture leadership, analysis, design, development, and enhancement.Maintain Staff-level expertise and currency in industry leading contact center technologies.PROJECTServe in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.Develop costing proposals for projects, perform risk analysis, and manage change control.Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.Conduct comprehensive cost/benefit analysis and prepare business cases for projects.BUSINESSPresent a professional image in conduct, attitude and attire.Assist with the development of client information management standards and evaluation of technology trends.Contribute to business area assessment, user needs analysis and business systems design.Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.SUPERVISORYSupervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.To Land This Gig You'll Need:BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred.4-5 years of professional experience beyond education requirements above. Type of experience varies depending on Consultant’s specialization:Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.Bonus Preferred:Prior consulting experience.ABOUT **MEMBERS ONLY**SIGN UP NOW***.: **MEMBERS ONLY**SIGN UP NOW***. makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. **MEMBERS ONLY**SIGN UP NOW***. provides the world’s #1 cloud customer experience platform, **MEMBERS ONLY**SIGN UP NOW***. CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. **MEMBERS ONLY**SIGN UP NOW***. is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Company info

Sign Up Now -

Similar Jobs:
Instructor, Respiratory Therapy
Location : Murray, UT
Requisition Number 17-0534\nPost Date 8/30/2017\nCompany Name Stevens Henager College\nTitle Instructor, Respiratory Therapy\nCity Murray\nState UT\nDescription\nCEHE Job Description\nTitle: Instructor\nFunction: Instruction\nFLSA...
Location : Salt Lake City, UT
Proposed Faculty Rank Professor Department 00161 - College of Education-Dean City Salt Lake City, UT Track Tenure Track New Position to Begin 7/1/12020 Details The University of Utah invites nominations and app...
Salt Lake Community College has an exciting opportunity for an experienced Respiratory Therapist and educator for a tenure track position to serve as Full-Time Faculty with Program Coordinator responsibilities. The faculty member ...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EducationCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EducationCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2020 EducationCrossing - All rights reserved. 21 192