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Job Details

Instructional Technologist

Company name
Yale University .

New Haven, CT, United States

Employment Type

Design, Education

Posted on
Apr 12,2019

Valid Through
Jul 26,2019


Job Information

Yale University

Instructional Technologist


New Haven


Position Focus:

The Yale Poorvu Center for Teaching and Learning seeks an Instructional Technologist who will bring excitement and energy to advanced level support for Yale’s Learning Management Systems (Canvas), as well as act as a catalyst for helping a great university evolve their relationship to teaching and learning.

Reporting to the Associate Director of Educational Technology, this position will provide technical and pedagogical support in collaboration with faculty to accomplish teaching and learning objectives with appropriate and emerging technology. Using and applying expertise and instructional design principles, this position will bring a consultative approach to applying educational technology solutions to teaching and learning. The primary focus will be on supporting and advancing teaching and learning in our Learning Management Systems (LMS) as well as in associated external applications that extend the core functionality of the LMS. Responsibilities also include authoring and regularly publishing service and support news and updates, creating and editing online and print documentation, one on one faculty consultations, designing and hosting workshops, researching and evaluating educational technology solutions and establishing relationships with faculty to participate in a continuous dialog around growing teaching and learning objectives, strategies, and trends.

In addition, this position will:

Provide direct support to teaching staff and students using technology for teaching and learning; includes responding to tickets, email, phone, in person support, and occasional in-classroom support.

Respond in a timely manner to requests for assistance and troubleshoot problems for our supported services for primarily tier 2 level support.

Identify skill, knowledge, and training gaps and develop and deliver the necessary support documentation, workshops, and other pedagogically appropriate resources to bridge those gaps.

Thoroughly understand and support all core functionality and integrated service components with the LMS. Research and partner to evaluate, prioritize, test, and integrate enhancements requests based on community feedback as well as understanding and using knowledge in this field to evaluate the effectiveness of these tools and identify and develop pedagogically sound methodologies for implementing these tools in face-to-face, hybrid and online courses.

Communicate regularly, including through social media, with Yale community around information and events of interest, including information from beyond Yale, software changes, service changes or enhancements, and training.

Influence faculty to make effective use of Yale’s vast resources, technology and otherwise, by developing and maintaining a strong understanding of instructional support and other services, including across Yale College and Yale’s graduate and professional schools, Yale University Library, and the Information Technology Services Help Desk.

Share experience in educational technology techniques, theory and best practices with colleagues and clients, within and beyond the University. Explore and adopt best practices from other schools and institutions and “market” academic technology services and projects at fairs and other campus events.

Participate in consulting and course support services.

Deliver technical and pedagogical expertise and provide recommendations in researching, evaluating and implementing new instructional technologies.

Maintain understanding of current instructional technology trends.

Manage and mentor staff and student workers as required.

Some schedule flexibility required at certain times of year (e.g. weekend support coverage, occasional evening workshops), as well as other duties as assigned.

Essential Duties

Acts as a project leader for Instructional Technology projects. 2. Provides consultation and makes recommendations for allocation of resources, product selection, and priorities. 3. Delivers technical expertise and provides recommendation in researching, evaluating and implementing new instructional technologies. 4. Provides high-level service for existing instructional technologies and projects, as well as high-end support for all instructional technology systems and other multimedia activities. 5. Manages operating systems, applications, web services, and content on the department’s servers. 6. Maintains in depth knowledge of existing and emerging instructional technologies. 7. Develops and reports on metrics that measure usage, reliability and client satisfaction for all technology services provided. 8. Manages relationships with internal and external clients, outside vendors, consultants and peer institutions. 9. Maintains highest possible degree of service and responsiveness in complex, multi-vendor, multiplatform environment. 10. Consults with faculty to assess instructional technology needs. Develops and implements solutions to meet those needs. 11. Provides training on the usage of instructional technologies, and other software and hardware. 12. Manages assigned project tasks to ensure timely and high quality outcomes. Provides regular status reports on assigned projects. 13. Supervises temporary and student workers. 14. May perform others duties as assigned.

Required Education and Experience

Bachelor's Degree and at least three years of experience of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Passion and excitement for supporting the most widely used academic applications at Yale with a goal oriented, collaborative, problem solving, Service Oriented Attitude.

Required Skill/Ability 2:

Demonstrated ability working in collaborative team environments.

Required Skill/Ability 3:

Strong written and verbal communication skills, especially in communicating with non technical Audiences.

Required Skill/Ability 4:

Ability, interest, and flexibility in acquiring new or emerging technology skills.

Required Skill/Ability 5:

Demonstrated support of academic technologies required in a university setting, including the support of faculty and students in the use of an LMS (Canvas, Sakai, Blackboard, Moodle, D2L, etc.).

Preferred Education, Experience and Skills:

Masters in Instructional Technology, Instructional Design, or related field; at least 5 years related work experience in higher education; 3-5 years supporting and administering an LMS; proficiency in and experience applying instructional design principles, standards and methodologies in developing learning objects and course materials.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:

Original Posting Date:


Supervisory Organization:

Center for Teaching and Learning - Educational Technology

Posting Position Title:

Instructional Technologist

Bargaining Unit:

None - Not included in the union (Yale Union Group)

Time Type:

Full time

Duration Type:


Compensation Grade:

Administration & Operations

Compensation Grade Profile:

Supervisor; Senior Associate (P5)

Work Location:

Central Campus

Worksite Address:

120 High Street New Haven, CT 06511

Work Week:

Standard (M-F equal number of hours per day)

Total # of hours to be worked:


Drug Screen:


Health Screening:



Yale University is a tobacco-free campus

Company info

Yale University .
Website :

Company Profile
Yale University comprises three major academic components: Yale College (the undergraduate program), the Graduate School of Arts and Sciences, and the professional schools. In addition, Yale encompasses a wide array of centers and programs, libraries, museums, and administrative support offices. Approximately 11,250 students attend Yale.

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