University of Illinois
Chicago, IL, United States
Healthcare, Administrative, Education
The College of Medicine, Ophthalmology & Visual Sciences department is seeking a Program Services Specialist.
Under the direction of the department head and the director of administrative operations, the program service specialist oversees all administrative operations and symposum events and monthly meetings in the department. Responsible for managing events from onset to completion. Ordering supplies, preparing schedules, organizing luncheons, purchasing and payables, preparing budgets, and reconciling event charges. Provides administrative support to department: reception, scanning, and other office related duties.
Key Responsibilities / Duties:
Reception . Schedul ing and information Services:
Accepts, screens and routes incoming calls. Makes appointments i n person and by telephone.
Consults with related departments in order to coordinate efficient and expedient access to services.
Greets, assists and directs visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met.
Provides accurate information related to Department and Medical Center services and functions to patients, visitors and staff. Responds to more complex inquiries related to scope of services available, policies and procedures for patients, visitors and staff.
Collects and verifies customer in format ion in order to expedite delivery of services.
Organize meeting annual (Retina Symposium ) monthly (service meeting) and.
Coordinate advance travel as needed .
Customer Satisfaction and Com plaint Processing:
Creates and implements customer service initiatives for the practice.
Assists with orientation and ongoing training of staff in customer service.
Respond s to complex com plaints received at the departmental level and routes them appropriately.
Conducts primary research of complaints received .
Produces/formats correspondence for follow-t h rough/tracking of complaints received.
Collect customer payment and process.
Data Entry: Verifies, Inputs, retrieves and/or reconcile s data (e.g. registration, charges, etc.) using automated and manual systems.
Process physician reimbursements.
Performance Improvement: Reviews and evaluates primary performance data.
Participates on departmental and/or interdepartmental customer satisfaction teams as required.
Other: Inventories and orders supplies.
Collects and enters data; files reports.
Assists with projects.
Monitors compliance to Department, Hospital and regulatory standards.
Recognizes the needs, behavioral attributes, and physical characteristics of a variety of customer groups served.
Assists other staff with support.
Other related duties as assigned.
Minimum Acceptable Qualifications Required:
1. Any one or any combination of the following types of preparation:
(a) Credit for college course work comparable to that leading to a major in social work or one of the social or behavioral sciences
(b) Progressively more responsible social service/counseling work experience at a paraprofessional level under qualified supervision
that totals 1.0 unit according to the following conversion rates:
120 semester hours (or Bachelor's degree) of a = 1.0 unit
three years of b = 1.0 unit.
Amounts of education and experience less than those listed above should be converted to decimal equivalents of 1.0 unit and added together when computing combinations of the different types of preparation.
: For fullest consideration, please complete an online application by clicking the Apply to Position
Please fully complete all sections of the online application including adding your full work history and education.
If a degree or college coursework is required you must provide official transcripts.
Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the Documents page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.
Documentation of high school completion (official transcripts, copy of diploma or GED certificate) may be required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.
If your educational institution doesn’t provide electronic transcripts they must mail the transcripts to:
University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: Program Services Specialist
COM/Ophthlamology and Visual Sciences
When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.
If an application is not submitted by the close date, the applicant/employee will not be considered and the exam request will be denied.
For fullest consideration, the above mentioned requirements must be submitted no later than Monday 2/4/2019
We appreciate your interest in employment at the University of Illinois at Chicago.
The University of Illinois is an Affirmative Action/Equal Opportunity Employer.
University of Illinois
Website : http://www.uic.edu
The University of Illinois at Chicago traces its origins to several private health colleges that were founded in Chicago during the 19th century. In the 20th century, new campuses were built in Chicago and later joined together to form a comprehensive learning community. In the last three decades, UIC has transformed itself into one of the top 60 research universities in the United States