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Job Details

Admissions Representative

Company name
Charter College

Location
Salt Lake City, UT, United States

Employment Type
Full-Time

Industry
Customer Service, Education

Posted on
Aug 30,2019

Valid Through
Dec 13,2019

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Profile

POSITION DESCRIPTION

The Admissions Representative (AR) is responsible for handling all types of inquiries received by the college which include telephone, direct mail, and Internet. This admissions department process will require a proven ability to control a call in a professional yet conversational tone building relationships with prospective students. Additionally, this position requires the generation of personally developed leads through current students, outside resources and referrals. The AR must have the ability to meet goals, multi-task, prioritize duties and exhibit excellent communication skills both written and verbal. An important component of the AR’s job is identifying and enrolling qualified students who are likely to graduate. We look for extraordinary people who want to excel in an organization that has a life changing impact on its customers. This is a full time position that reports to the Director of Admissions, the Campus President or the Operations Manager.

DUTIES AND RESPONSIBILITIES

The Admissions Representative will also be responsible, but not limited to, the duties and tasks listed below:

Adhere strictly to accrediting agency and U.S. Department of Education guidelines for proprietary school admissions

Follow all policies and procedures outlined in the Admissions manual and established by the campus and/or company

Follow Admissions Code of Conduct

Participate in all orientations if at a campus

Conduct high call volume in fast-paced environment

Listen and create rapport to identify opportunities for prospective students’ education and career development

Use established phone scripts for both inbound and outbound calls

Schedule admission interview call appointments

Conduct admission interviews over the phone, in person, or by video

Enroll qualified applicants

Conduct scheduled follow-up procedures with both enrolled and non-enrolled prospects

Enter all tasks and notes into CampusVue daily

Track incomplete enrollment files to ensure deadlines are met

Check and respond to all emails

Post all appointments on Outlook Calendar

Attend all Admissions and staff meetings

Complete required quota of inbound and outbound calls daily

Schedule required quota of appointments daily

Generate required quota of personally generated leads

Maintain clean and professional work area

Dress professionally as outlined in Employee manual

Other duties as assigned

JOB QUALIFICATIONS

AND SKILLS

Bachelor degree preferred

2 years minimum work experience in a customer service related environment

Must be able to work effectively in an indoor, fast-paced, sales center work environment

Ability to work under pressure and respond with urgency to business and customer needs

Ability to multi-task, prioritize duties

Exhibit excellent communication skills both written and verbal

Working knowledge of remote interpersonal communication techniques, technologies, tools, and resources

Proficient computer skills in Word, Excel, database software and use of Internet

Required to be punctual, responsible, ethical and a team player

Varied shifts Monday - Friday - 8:00AM-5:00PM, 9:00AM-6:00PM, 11:00AM-8:00PM Saturday - 8:00AM-5:00PM

COMPENSATION

Non-Exempt - hourly position

$24.04/hr

We are committed to diversity. Charter College is an Equal Opportunity Employer.

Company info

Charter College
Website : http://www.chartercollege.edu

Company Profile
Charter College is a private, independent institution of higher education that follows a new direction. Charter College is neither a liberal arts college, a university, nor a vocational school. Instead, Charter College borrows certain elements from each of those respected educational institutions to create a unique and innovative experience for our students.

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