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Job Details

Program/Student Advisor - TRIO/Student Support Services Job ID 119506

Company name
University of Illinois

Chicago, IL, United States

Employment Type

Education, Counseling, Marketing

Posted on
Sep 04,2019

Valid Through
Dec 18,2019

Apply for this job



Provide intensive cognitive and non-cognitive foundations that support academic and personal achievement for a targeted population of undergraduate students in the TRIO-Student Support Services program. Lead program participants in overcoming barriers to success, encourage active engagement and inquiry-based learning, and institute goal setting to achieve the goals of the grant. TRIO is a federally funded program that serves low-income, first-generation, and students with disabilities.


Develop and implement programs that enhance and support student motivation, engagement in learning that leads to enhanced self-perception, self-confidence and self-image.

Form and lead student learning communities to improve academic knowledge, e.g. individual and group tutoring, cohort engagement for integrative learning, and facilitation of student-faculty interactions.

Develop and implement programs that enhance and support the non-cognitive development of low-income and first generation students, such as development of leadership skills and mentoring activities that facilitate transition to college, persistence, critical thinking skills, and pursuit of excellence.

Develop and implement a high impact retention program that charts students' challenges and strengths, analyze results, and assist students in setting realistic and productive short-term and long-term goals for personal and academic success.

Develop and implement grant mandated and non-mandated programs that address academic behavior, self-regulating learning habits and effective problem-solving techniques.

Develop and implement a cohort mentoring program that matches students' needs, increases sense of belonging, deploy effective methods to overcoming real life barriers and engagement with the campus community.

Serve as Coach to facilitate and provide guidance to the population of students whose lower socio-economic backgrounds have limited their family support, positive parental experiences, and guidance necessary to navigate day-to-day college life.

Serve as Coach to guide students toward academic excellence, self-direction on seeking scholarships, research opportunities and developing habits that promote academic success.

Develop and coordinate student program recruitment activities, including attending college day/night programs and college fairs; disseminates information at campus open houses or other settings; assists or develops and maintains promotional and marketing plans; e.g.., social networks, list serves, and email blasts.

Communicate with faculty and departmental administrators on behalf of students; provide resource referral for external issues that may affect matriculation.

Perform other related duties as assigned.


Minimum Qualifications

Bachelor's Degree in Higher Education, Counseling, student personnel, psychology, or related field.

Demonstrated experience working with diverse or under-represented student populations similar to TRIO.

Demonstrated experience in higher education, student learning, counseling, or related experience with students in an academic setting.


1. Master's in Higher Education, Counseling, student personnel, psychology, or related field.

2. Demonstrated experience with the target population’s needs and perspectives.

3. Knowledge:

Customer and Personal Service - Knowledge of principles and processes for providing quality educational guidance. This includes student needs assessment, meeting quality standards for services, and evaluation of student satisfaction.

Administration and Management - Knowledge of business and management principles involved in the presentation and delivery of academic programs, strategic planning, resource allocation, leadership techniques, recruitment methods, and coordination of people and resources.

Knowledge of educational, evaluation, and measurement principles, practices, methods, and techniques, university policies and procedures. Strong knowledge of student development theory and academic programming preferred; demonstrated awareness and sensitivity to socio-ethnic and cultural communication styles.

4. Skills:

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interruptingat inappropriate times.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking - Talking to others to convey information effectively: ability to develop a rapport with students.

5. Abilities:

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Ability to establish effective working relationships with students, faculty, and staff.

To Apply:

For fullest consideration, please complete an online application by clicking the Apply for Position

button below.

Please upload all valid certifications and transcripts within the document section of your online application.

All civil service positions require an exam. The exam for this position is a Credentials Assessment. You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information

You will not

be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

An attached resume and transcripts are required documents, omitting the documents will not allow you to complete the application process.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the Documents page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago

Recruitment and Staffing

Human Resources Building Room 109

715 S. Wood Street M/C 862

Chicago IL 60612

Attn: CC0748 Program/Student Advisor - AS

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted no later than September 13, 2019

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

Company info

University of Illinois
Website :

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