Ann Arbor, MI, United States
The Health Information Technology and Services (HITS) Education & Training team at Michigan Medicine seeks a Trainer for training and support. Examples of projects include Epic (electronic health record), call center software, ServiceNow (IT service management system) and related processes/workflows. A Trainer works to deliver classroom training, support end users, assist with curriculum development.
Facilitate instructor led training sessions on various IT applications using provided scripted materials.
Train & Support learners on assigned applications and organizational workflows related to their appropriate role in a variety of settings.
Support end users during go-lives, labs, personalization sessions, advanced and efficiency trainings, as well as through assigned help desk tickets.
Master the assigned applications and workflows relevant to your training area(s).
Manage classroom rosters, attendance, exams, completion and competencies within the Learning Management System.
Assist in the testing of training materials and training environment making suggestions as appropriate.
Assist with creation and updates of training materials as appropriate.
Other duties as required.
This position reports to the Training Manager.
Bachelor's degree or better in education, human resources/organizational development, business administration, information systems, a healthcare related field, or an equivalent amount of relevant professional experience
At least two years of relevant professional experience
Adaptable to technology and technology changes
Able to effectively deliver scripted training material to groups of varying sizes for four hours or longer and the willingness to adapt to challenging training situations and personalities
Ability to build rapport, engage adult learners and establish an enjoyable learning environment
Ability to work independently and within a team
Ability to manage multiple tasks
Ability to research, gather, analyze and synthesize all available resources, data, and knowledge from multiple sources, including within the team and outside resources to come to conclusions and/or creative solutions to problems and questions
Experience creating training materials for end users with direction.
Strong problem-solving skills in potentially high stress and time sensitive situations
Strong organizational skills
Strong interpersonal and effective communication skills
Proficient computer skills including Microsoft Word, PowerPoint and Excel
Skill and experience in adult education. Strong training and presentation skills. Solid writing and editing skills. Strong technical aptitude. Excellent time-management and organizational skills, including the ability to meet tight fixed deadlines. Flexibility. Strong work ethic and reliability.
Master’s Degree in Training and Education or related field
Familiarity with using an LMS to track training
Relevant Experience in one or more of the following areas:
At least two years of delivering IT or healthcare training
At least four years’ experience in facilitating classroom learning experiences
At least five years of healthcare operational experience
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
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