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Job Details

Business Systems Analyst Senior

$65,000.00 – $72,000.00

Ann Arbor, MI, United States

Posted on
Jun 10,2019

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Job Summary
The Office of Enrollment Management (OEM) is seeking an energetic, innovative and collaborative business systems analyst to join the enrollment technologies team.
The incumbent will work closely with leadership and business experts in the enrollment management offices (and across the Ann Arbor campus) to identify and implement system requirements necessary to satisfy business requirements. The incumbent will be expected to rotate and apply expertise to several OEM projects, under the general direction of the Assistant Vice Provost for Enrollment Planning and Technology and Senior Associate Registrar.
Initially, the incumbent will serve as the internal consultant for the implementation, utilization, and maintenance of Slate CRM across the Office of Undergraduate Admissions (OUA), working primarily with the leadership team to incorporate the software's diverse feature set into OUA’s student recruitment and admissions practices. The ideal candidate will influence business workflow and processes, and assist in maximizing user-system effectiveness in pursuit of achieving enrollment goals. They may also collaborate with leadership for end-user training.
With direction, the incumbent may lead and/or participate in cloud product implementations and system maintenance for all offices across OEM; including project management, vendor selection, system setup and configuration, process improvement, system test, documentation and training, integration with other university systems, ongoing system maintenance, customer support, and troubleshooting.
Who We Are
Headed by the Vice Provost for Enrollment Management, the Office of Enrollment Management provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges,
leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Regis
OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.
For more information about OEM including our diversity, equity and inclusion strategic plan visit the
Enrollment Management
Manages small and medium projects for both initial software implementations and ongoing system maintenance; tracking tasks, resources, and timelines.
Leads the exploration, recommendation, selection and implementation of software to meet university business requirements.
Participates in RFP process for selection of vendor to meet university business requirements.
Investigates software functionality and options in order to recommend process improvement and to optimize the unit’s use of a product’s functionality.
Tests system configurations and functionality, including building of comprehensive test plans.
Documents system functionality, including procedure and process change impacts for staff both internal and external to OEM.
Performs analysis of necessary integration with other university systems, including Oracle Campus Solutions.
Supports staff both internal and external to OEM on problems/issues with system.
Troubleshoots system issues, providing solution to the problems.
Performs system maintenance and documentation updates related to product upgrades and continuous process improvement.
Liaises between the business offices and ITS on system requirements for the University Oracle Campus Solutions SIS implementation.
Serves as a project team member on Campus Solutions system projects.
Other related duties as assigned
Required Qualifications*
Bachelor’s degree required.
Minimum of 3-5 years’ experience in higher education administration and/or business systems analysis.
Demonstrated ability to understand technical information, and communicate it to others using clear, concise, and user-friendly language.
Excellent analytical, troubleshooting and problem solving skills.
Ability to work well in a diverse and collaborative environment.
Strong interpersonal and communication skills, both written and verbal.
Desired Qualifications*
Direct experience with Technolutions Slate CRM.
Prior professional experience with Oracle Campus Solutions architecture and PeopleSoft applications.
Experience with Structured Query Language (SQL).
Strong project management experience.
U-M EEO/AA Statement
The **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity/affirmative action employer.

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