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Job Details

Head of Public Services


Fayetteville, AR, United States

Posted on
Jan 14,2019

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Position Information
Posting Number
Quick Link for Posting
****Working Title
Head of Public Services
Law Library
About the University
Founded in 1871 as a land grant institution, the **MEMBERS ONLY**SIGN UP NOW***. is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. **MEMBERS ONLY**SIGN UP NOW***. students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the **MEMBERS ONLY**SIGN UP NOW***. campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country’s finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation’s best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the **MEMBERS ONLY**SIGN UP NOW***. offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
About the College/Department
Department Home Page
Job Type
Faculty Status
Appointment Percent
Benefits Eligible
Campus, Office Location
Fayetteville Campus - Waterman Hall
Summary of Job Duties
The **MEMBERS ONLY**SIGN UP NOW***. Young Law Library seeks a collegial, collaborative individual to serve as Head of Public Services. Reporting to the Associate Director, the Head of Public Services will provide innovative leadership and direction as supervisor of all the daily activities and services performed by the Public Services department with a goal to ensure quality and timely end-user access to the Library’s collections and materials.
Public Services is responsible for the entire process of making Library resources available to our users. The Head of Public Services will be engaged in and supervise collection development, stack maintenance, interlibrary-loan and document delivery services, circulation, reference services, and faculty, student, staff and public outreach, including through teaching and by means of social media. Additionally, the successful candidate, in association with the Director and Associate Director, will supervise, develop, and evaluate staff performance for the department and will create, implement, and improve user service policies and procedures. The Head of Public Services will work closely with the Electronic Services Librarian and our Technical Services supervisors to coordinate policies and procedures across Library departments to provide users with the widest possible access to both our print and electronic resources. The Head of Public Services will collect, maintain, and report statistics as required for purposes of the Law School, the university, the
, and other outside entities including the ALLStAR benchmarking program. Additionally, the Head of Public Services will work with the Director to identify, implement, and maintain Library learning outcomes and assessment standards to meet
accreditation requirements.
The successful candidate will possess demonstrated leadership and supervisory skills and be able to lead and coordinate activities in a collegial and collaborative environment. The successful candidate must have outstanding written and oral communication skills along with a demonstrated commitment to excellent customer service and have an ability to interact successfully with a variety of constituents.
This is a tenured or tenure-track twelve-month faculty appointment at the rank of Associate Librarian. Tenure would be dependent upon meeting the requirements of the Law Library tenure standards.
Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
M.L.S. or equivalent from an
-accredited school
J.D. from an
-accredited school
Minimum of five years professional law library experience with a focus in public service areas
Minimum of three years in a supervisory capacity
Demonstrated strong supervisory and managerial skills
Excellent oral and written communication skills
Excellent interpersonal skills
Commitment to high-quality customer service along with a collegial and collaborative team-oriented attitude
Preferred Qualifications
Prior law library administrative experience
Prior teaching experience
Prior experience with the development and use of learning outcomes and assessment
Physical activities associated with this position
The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.
Repetitive motion
Manipulate items with fingers, including keyboarding
Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
Types of Background Checks Required
National criminal background and registered sex offender check
Pre-employment Screening Requirements
The **MEMBERS ONLY**SIGN UP NOW***. is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (
) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Posting Detail Information
Future Open Date
Close Date
Open Until Filled
Anticipated Start Date
Anticipated End Date
Recruitment Contact Information
Ms. Colleen Williams
Young Law Library
1045 West Maple Street
Fayetteville, AR 72701
All application materials must be uploaded to the U of A’s employment system at Please do not send to listed recruitment contact.
Special Instructions Summary
Completed applications received by August 1, 2018, will be assured full consideration. Late applications will be reviewed as necessary to fill the position. To be considered, applicants will need to submit a resume, cover letter/letter of application, and list of three professional references (name, title, email address, and contact number).
Hiring Location
222 Administration Building Fayetteville, AR 72701.
EEO Statement
The **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.  Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Internal Posting
Work Location
Fayetteville, AR

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